Returns & Warranty
Free 30-day returns on every order, and a 1-year warranty on every part we sell. If it's not right, we'll make it right.
Our 30-day return policy
You have 30 days from delivery to return any item for a full refund — no questions asked. Wheels that didn't fit, a kit you didn't need, a cover in the wrong color: send it back and we'll refund every cent. Return shipping is always free.
Items should be unused and in resalable condition, but we understand you may need to test-fit a wheel against your suitcase — that's fine. We can't accept returns of wheels that have been installed and traveled with, unless they're covered by warranty.
How to start a return
- 1
Contact us
Email us or use the contact form with your order ID and the reason for your return. We'll reply within one business day.
- 2
Get your prepaid label
We'll email you a prepaid return shipping label — returns are always free, no restocking fees, no fine print.
- 3
Send it back
Pack the items in any box and drop them off at the carrier on your label. Original packaging is appreciated but not required.
- 4
Get your refund
Once your return arrives, we issue a full refund to your original payment method within 3–5 business days and confirm by email.
Exchanges
Ordered the wrong size? Start a return for the original item and place a new order for the correct one — it's the fastest way to get the right wheels. If you're unsure what size you need, check our wheel size guide or ask us before reordering.
1-year warranty
Every wheel, cover and repair kit is warranted against manufacturing defects for one year from the date of delivery. If a wheel cracks, a bearing seizes or a tire separates under normal use, we'll send a replacement free of charge — no return of the defective part required.
The warranty doesn't cover damage from misuse, airline baggage handling incidents, or modifications to the product. Normal tread wear over time is expected and isn't a defect.
Damaged or incorrect orders
If your order arrives damaged or we sent the wrong item, contact us within 7 days of delivery with your order ID and a photo. We'll ship the correct replacement immediately at no cost to you.
Questions?
Our team answers every message personally, usually within 24 hours on business days. Get in touch — we're here to help.