Question 1

How much does shipping cost?

Accepted Answer

US shipping is free on all orders over $35. Orders under $35 ship for a flat $4.99. Every order is dispatched from our US warehouse within 1 business day.

Question 2

How long will my order take to arrive?

Accepted Answer

US orders arrive in 2–5 business days after dispatch. You'll receive a tracking number by email as soon as your order ships, and you can check its progress anytime on our Track Order page.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship to US addresses only. If you're outside the US, contact us and we'll let you know as soon as international shipping becomes available.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly — usually within a few hours. If you need to change or cancel an order, contact us immediately with your order ID and we'll do our best. Once an order has shipped, it can be returned free of charge within 30 days.

Question 5

What is your return policy?

Accepted Answer

We offer free 30-day returns on every order. If the wheels don't fit or you're not satisfied for any reason, contact us for a prepaid return label and a full refund once we receive the items back.

Question 6

How long do refunds take?

Accepted Answer

Refunds are issued to your original payment method within 3–5 business days of us receiving your return. You'll get an email confirmation when the refund is processed.

Question 7

Do your wheels come with a warranty?

Accepted Answer

Yes — every wheel, cover and repair kit is covered by a 1-year warranty against manufacturing defects. If a wheel cracks, a bearing fails or a tire separates under normal use, we'll replace it free of charge.

Question 8

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery with a photo of the damage and your order ID. We'll ship a replacement immediately at no cost to you — no need to return the damaged item first.

Question 9

How do I know which size wheels my suitcase needs?

Accepted Answer

Measure the diameter of your existing wheels (50mm / 2 inches is the most common spinner size) and note whether they swivel (spinner) or are fixed (inline). Our wheel size guide walks you through measuring step by step, and every product page lists exact dimensions.

Question 10

Will your wheels fit my luggage brand?

Accepted Answer

Our universal-fit wheels work with most major brands including Samsonite, American Tourister, Delsey, Travelpro, Rockland and many others. The critical measurements are wheel diameter and mounting hole spacing — both listed on every product page.

Question 11

What's the difference between spinner wheels and inline wheels?

Accepted Answer

Spinner wheels swivel 360° and mount under 4-wheeled upright suitcases. Inline wheels are fixed, skate-style wheels for 2-wheeled rolling bags and duffels. If your bag has four wheels that turn in every direction, you need spinner wheels.

Question 12

My wheel housing is cracked, not just the wheel. What do I need?

Accepted Answer

If the plastic housing or mounting bracket is damaged, a wheel-only replacement won't hold. Choose a caster assembly, which includes the full housing plus wheel, so you can rebuild the entire corner of your suitcase.

Question 13

How hard is it to replace luggage wheels myself?

Accepted Answer

Most customers finish the job in 10–15 minutes per wheel with no prior repair experience. If you can use a screwdriver, you can replace a luggage wheel.

Question 14

What tools do I need?

Accepted Answer

Our kits include the screws, axles, washers and wrenches required for installation. A Phillips screwdriver is helpful for some models but that's usually it — no drilling, glue or specialty tools.

Question 15

Do you have installation instructions?

Accepted Answer

Every kit ships with a printed installation guide, and our blog has step-by-step tutorials with photos. If you get stuck, email us a picture of your wheel and our team will walk you through it.

Frequently Asked Questions

Ordering & Shipping

Returns & Warranty

Product Compatibility

Installation

Still have questions?